Leslie

What happens if companies as we know them disappear? That’s certainly one version of the future I see as possible.

There are certain industries that I think will always have a traditional business structure (construction, auto repair, manufacturing, etc). They are necessary, vital industries but don’t lend themselves to some of the recent trends in destructuralization. They may become more automated over time, they may incorporate some portable tools and better communication to become more efficient, but they tend to work best with a centralized structure.

What of the rest of the business world? I see a continued trend of telecommuting, remote offices, home based workforces and virtual companies and collaborative business models. There is a push for this from all sides, even outside of the business community. Eliminating commutes has clear value in saving wear and tear on roads and conserving gas, not to mention being better for the environment overall with less vehicular emissions. It has clear health benefits for employees – shorter or eliminated commutes may lead to more sleep and less stress, more family time, and overall health benefits. It’s more cost effective as well, and may spearhead a movement to bring programming, writing, call centers and other jobs back into the country, helping revive the economy.

Of course, with any innovation and change there can be drawbacks. For one thing, there is an overall feeling of impermanence now with the economy. People used to a mentality of pensions and long careers are being faced with a world where companies may not continue to exist, which can be scary when you grew up thinking of business and your job a certain way. The age of entitlements has already gone the way of the dinosaur. We’re becoming a DIY economy. No longer can we sit back and wait for companies or governments to revive our lifestyle – if we want economic recovery we’re going to have to make it ourselves, and it will have to start at a simultaneous local and global level, using local connections and technological connections to ramp up and out.

Even more challenging for some of the workers used to doing things a certain way will be the trend to not have companies at all. I already run Uptown Uncorked as a collaborative business. I have a wide variety of people I trust that I call on for various projects, and create fast moving, experienced, knowledgable, flexible, competent teams for each project out of a vast reservoir of connections I’ve built over the years. I see more and more businesses and projects falling into this flexible, cost effective, tax friendly model of business as time goes on. To create a sustainable infrastructure around the new business models, health care reform will have to ramp up (more and more folks will be supplying their own individual coverage, no longer supported by any size business), the tax system will have to change (33% and more is a killer tax level for a small or individual business, and it will need to be lower to be sustainable and growable), bureaucracies will have to become paperless, and new jobs will crop up to help businesses be as mobile as possible (many of these jobs are already here, like Virtual Assistants).

What are your future predictions for changes in business? This post is just a quick glimpse at the tip of the iceberg of change.

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Music makes conversation happen. Social music is one of my favorite things about the social layer of the internet. If you have my instant messenger names (I have quite a few on various services), you’ll always see what I’m currently listening to streaming as my status. Adium (my favorite multi-message service software for the Mac) and Skype both offer this feature automatically.

Why do I clutter up my status on instant message programs with an ever changing stream of song title and artists I’m currently playing, or clutter my Twitter stream with Blip.FM posts or SoundCloud mobile discovery tweets now and then? Because music is a great way to find new and interesting people. It’s instant common ground, or instant debate – it’s all a matter of taste.

Because you can’t have a “wrong” answer with  music, it opens doors. It helps friends who have your chat name but who may not have contacted you in a while get over the awkward feeling of picking the friendship and conversation back up again buy giving them an opening to reach out by. It helps introverts get to know people and find those they feel more comfortable talking to. It helps clients and consultants or bosses and employees find common ground, and makes working environments more pleasant. It gives you something to joke about with the service rep after you’ve been on hold for ages.

Music is a unifier. A uniter. A driving force. And it is inherently social, more so than any other creative medium – films, comics, books – none of them are quite as suited to social as music, even though many of us love them, too.

It intrigues me that Apple entered the social music fray (though in a clunky, tied to shopping fashion that isn’t at all smooth to use or easy to share, and which makes their Ping feel like work more than play). Should MySpace look out, as folks are saying? In my opinion, not yet – iteration number one of Ping is not a competitor. Apple is very good at learning from mistakes, however, so version 2 may come out swinging – we’ll see.

It disappoints me when folks like Apple or Google don’t get social music (Google broke fluid “now playing” status iTunes feeds via services like Adium in gTalk – very disappointing). In the end though, it leave more room for a wide variety of services, platforms and social sites out there that do get it, and I’m ok with that.

What’s your favorite social music service? How do you share with folks? What’s your favorite type of music? Does music help you work better?

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What expectation of privacy means to the individual can vary wildly. I’m in the middle of yet another Twitter discussion with a photographer about the subject of posting photos publicly. It started because I shared a link to this article about a photographer’s bill of rights card, and commented that they’d forgotten one: in my opinion the photographer should ask permission before slapping those photos of people online, and if even one person says no, even in  a group shot, they must honor that and keep them private.

Your photo can have serious repercussions for people.  So many seem to forget that so often. The abused woman who has finally started her life over in a new city, and finally ventures out of the house, only to have her photo snapped and posted on Facebook for her stalking ex to see and use to find her (especially if the photographer carelessly has geolocation turned on). Should she have stayed home for the rest of her life and never gone to a business networking event because you don’t want to be restricted in your art? The new employee who’s boss has made it clear that even though he is sure he is being responsible, even one photo of them at a party holding a beer can result in termination. So even though they are drinking responsibly, having that one beer then switching to soda like they said they would, they should pay for your art with their job? These examples are just the tip of the iceberg.

Of course, every time I have the discussion about my own definition of expectation of privacy, it causes photographers grief.  Let me be clear – I make no bones about preferring to be left in peace to network or enjoy my friends without wanting my photo taken when I’m at a public event. I’m equally clear about not wanting photos that may be taken anyway posted without my permission. I tell that to photographers at events in the first five seconds of meeting them. Then I go on and do what I came there to do, often surprising the photographer in following days with a take down request if they don’t listen and ask before sharing. I’m not shy about being vocal about what I consider my right to control my own privacy without having to be a hermit. I’m always amazed at the people who hear me do all of this and are surprised you are “allowed” to request folks a) not take your photo b) remove it form view if necessary. Of  course you are! Speak up!

Photographers, rather than continue to go back and forth unproductively on this, is there something we can both do to foster change here? I don’t hate photos or photographers or even having my photo taken, I just resist having it plastered all over the web carelessly. I resist the consequences your photos can have for less savvy people if where you share them isn’t thought through. To me the resistance to the simple request to just ask folks if they want to be online (or be photographed at all) is a bit unnerving. After all, we often say yes. Will we reach common ground?

What is your personal definition of privacy when it comes to photos and photographers?

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All boats float to the top. If you work with me on a project, you will hear me say this, or a variation of it, at least once. It’s my way of illustrating that a group effort often goes farther than an individual’s efforts can to get something done, and that working together well carries everyone to success.

Lately I’ve been thinking of this in terms of meetings, meet ups, and groups. Somehow, somewhen, folks got the notion that starting a group or hosting a tweetup* was a great way to increase awareness of a brand or person. This dramatic increase in self promotion changed the dynamic of those groups and meetups and such dramatically.

One thing I hear often about Social Media Breakfast NH is how much people like the atmosphere. Half the time, people in attendance don’t even figure out right away that I started the group up here – they come in and get coffee, breakfast and knowledge on new topics, followed by discussion, and they like that there is no sales pitch from any speaker. That’s very purposeful. As anyone who has helped me plan SMBNH or sponsored it before can tell you, I am militant about not marketing to the attendees. Yes, you’ll get passive marketing, marketing by association, you’ll see small logos here and there, but no one gets to grab the mic and sell their brand or wares to a captive audience – the focus is on the learning experience.

That’s one example of how not making events branded or promotional can work well, to be sure, but keep in mind that I’ve been doing this a while and I’ve had a lot more time than most to make the organic, solid connections that make that kind of event possible. The problem of having events that are more about the branding than the connections is a bit more recent – growing more prevalent within the last two years. It goes hand in hand with the other issue that seems to be occurring: creating a new group instead of partnering with an existing one.

I’d love it if folks took a minute before planning their next event or tweetup or launching a new group to look around and see if there is already a group in existence or a tweetup planned that they could help with, become a part of or enhance. Not only will this strengthen your community ties and help grow your own organic network over time, it will strengthen the audience for everyone. By not asking people to divide their attention like so many shards of glass, you will start to see a more dynamic group forming around the cohesive whole created when folks don’t have to pick and choose, but feel welcomed into a group that is willing to expand and adapt to include new ideas and people.

* tweetups were originally informal and unplanned meetings of folks you knew on Twitter based around a spontaneous location, but now people use Foursquare to reclaim that user driven functionality

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Breaking my blog theme on a Sunday morning to try and fix the slow loading side bar issue I’ve been having. All posts should read as normal, but the theme and widgets may be the default all day while I work behind the scenes.

image courtesy of Charm and Hammer, a site with gear for hard working women

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Every great idea will only show amazing results once. When our attention is grabbed by a multi faceted, innovative (or often simply “first ever”) marketing campaign like the Old Spice campaign featuring Isaiah Mustafa this year, the first inclination of many is to copy it exactly. Businesses see the wild success for the brand, try to find a similar idea or approach, and then are disappointed when they don’t see the same kind of wild success.

Business that are a bit more on the edge and quick on their feet may be able to piggy back briefly on the back of a stunning, viral campaign like Old Spice – the first few parody videos to hit the internet (one from Brigham Young University Harold B Lee Library sticks in the mind) certainly took advantage of the attention bleed off and positive feelings for the campaign to surf the wave of the buzz for their own good. Parodies that waited too long out of the starting gate to launch missed the meme wave, however.

What people say about their being no new ideas may be true, but it’s important to make folks feel like your ideas are new for them to succeed. Too many sequels, too much of a copycat feeling, too slow out of the gate (or sometimes – too quickly out of the gate with poor execution)… it can all lead to a flop of a campaign. So how do you avoid being seen as a copycat brand, or a dud?

If a marketing campaign gets you excited and makes you want to copy it, look beyond your surface reason for wanting to do so. Of course you want the kind of success you’re smelling in a successful campaign for yourself. Count to ten, take a deep breath and really analyze what you are seeing and hearing. Find your emotional touch points within the brand experience. Identify what it is exactly that is resonating with you. Then take a step back.

Recognize that to copy this could only create a stale message. Think of other ways you can get your message across that will create those deep emotional touch points with your brand and leave a lasting tasty aftertaste for those experiencing your campaign. Then look even deeper. What else pulled you in? Was it a technique? Part of the Old spice commercial’s success (beyond the obvious “hot ex athlete in a towel) was the snappy dialogue, but even looking beyond that it was the seamless way the folks behind it filmed the take. It was very fluid and visually pleasing. If they’d done the take any other way the commercial would not have worked.

Compare the techniques and tools you found useful in successful campaigns and look at how you can use them for your own brand, differently. Are you a restaurant? While everyone else is applying to create fun but cheesy badges on Foursquare and Gowalla, and scrambling to give Mayors free stuff in hopes of a fleeting mention online, recognize that the novelty of that has worn off but the tool is still being used. Try instead using the pop up tips function to offer food and wine pairing suggestions, or to let customers know which day of the week your fresh seafood shipment arrives. You can be different and still use the tools others are using.

What ad campaigns have inspired you to think about copying them this year? Did you copy them to mediocre success or innovate using them as inspiration to reach your own better success? What copycat campaigns came along over the last year that you could tell were weak attempts at re-creating an already successful campaign by someone else? What could they have done differently?

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You’ve found your groove. You’re focused on your dream. You’re putting into practice the ideas you discovered from early adopters and early investors in this whole “social” space from books like Twitter For Dummies, Trust Agents, Crush It!, Get Seen, and so many more*. You’re stoked – you can feel your dreams realized, a step at a time. Then, you get distracted.

Have you noticed you get distracted by the very minds who inspired you in the first place? It’s not always just a coincidence. In some cases, it’s intentional. In other cases, it’s more benign – a thought leader, as they become called, wants to keep generating ideas and sometimes simply doesn’t think of the impact it may have on the person the ideas touch. Other times, they do. A Gary Vaynerchuk or a Chris Brogan** or others say they are “redrawing” or “refocusing” or “going beyond crushing it” and “stepping up their game” or [insert other vague yet seemingly positive language] here.

It makes you feel inadequate. It makes you feel left behind. It makes you feel like you aren’t moving fast enough. It makes you feel as though you have to keep up with the Joneses. It makes you stop focusing on your goal.

Did you know that the skill I use the most in my job is my education in psychology? Did you know that distraction, envy and inadequacy are very effective techniques for sidelining the competition? Did you know that in this new economy with these new tools, at this rapid pace technology flies, you are just as much competition as the heavy hitters who have come before?

If you didn’t know that before, know it now. Listen to the “thought leaders” when it helps you, but check in with yourself daily. Make sure your eyes stay on your prize and stop thinking you have to veer off your track each time someone with a bigger megaphone tries something new. Should you stop innovating? No. Should you innovate wisely and according to what works for your resources? Yes.

Now get back to work, hustle, and stop letting me distract you.

* Yes, they are Amazon affiliate links. I read a book a day – it helps me feed my addiction.

** I adore Chris, Gary, Steve and the rest of my colleagues. They are awesome. You should still focus on what’s good for you and your business above all else.

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In which I riff for 8 minutes on the week’s news and some business philosophy, net neutrality, Apple in social and more. Very random, but since I already have 5 posts in drafts to write, I thought I’d squash my other thoughts into a video.

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I made a short (somewhat under caffeinated) morning video jotting my quick thoughts on the whole Women in Tech issue. In short, you can’t have equality and expect separate treatment, among other points. I think our foremothers who fought for us to have these chances to succeed would be less than happy at how much time we spend talking about the gender problem instead of fixing it.

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When early adopting, pioneering folks like Leo Laporte (long time podcaster) complain online that a tool stops working and express disillusionment, it makes me want to scold them for putting all their eggs in one basket. He’s by no means the first person in the tech space to experience burn out. What the folks who voice it to the masses tend to all have in common: all eggs, one basket. At the time of their complaint, they’d put all their efforts into one medium, eschewing all others. For example, going all microblogging and social at the expense of a web site, blog or other media. That’s just not smart.

First, going all-in on one type of medium over another removes your most substantial presences from view, especially if you ditch some of the more expansive tools like a blog for fleeting social tools instead. Your blog and website is an absolute must. In a world where software companies and tools can crumble in moments due to buyouts, infrastructure failure, software bugs and more – you need a hub that you own. Period. All other things must feed the hub.

Second, putting all of your focus into social is not just limiting, it’s lazy. It’s not just lazy, it’s exhausting. We may be headed to a digital world with a web of social around us all, but you must think outside of the tech bubble and acknowledge that we aren’t there yet. You must also put energy into the care and feeding of your hub in such a way that it bridges the gaps between those in your social sphere and those who may want to be – folks have to be able to find you, and they have to be able to evaluate whether or not to include you in the things that they grant attention to. They can’t do that by fleeting social interactions out of context – they can only do that with a combination of social and substantial. You’ll also find that without taking the mental rest from social that creating other media and maintaining your hub gives you, you start to feel burn out, as if you are running in place all the time.

Third, maintenance costs of an all social stream are high. When you have a hub, you can make it clear to folks what places you give your attention to, and what places you simply broadcast to, if any. This allows you to interact fully on that handful of social places that you find value in, without having to engage on hundreds of streams (or as happened to Leo, without the rude surprise of realizing that you hadn’t engaged well enough or often enough to know when your social stream stopped working).

In the end, your take away should be 1) Have a hub that you own and take care of it 2) Choose a few social platforms to engage fully in so you can keep up with them and know if they have issues 3) Make it clear when you are just broadcasting, it frees you to nurture those places where you engage 4) Be ready to check on and adjust your social presences often 5) Take mental breaks on various platforms and interaction types to help avoid burning out on one.

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